Play Grand Casino Review

Online casinos can generally be put into one of 2 categories, classic and gimmick. By classic, we mean that the casino attempts to ape the traditional land based casino feeling, the glitz and glamour accosted with Monte Carlo. Gimmick means that they give the casino a theme say penguins and then go to town on it with images and puns. Playgrand Casino can clearly be placed in the classic category. So, does it meet the expectations associated with a glamourous casino, or would they have been better calling it Turkey Casino (the bird, not the country)?

Interface

An elegant logo sits above a tall crystal chandelier Playgrand Casino feels like it could well be a physical casino attached to a 5 star hotel on the French Riviera. But, something doesnt quite fit in here. Theres a large and by large, I mean takes up quarter of the screen, plug for Planet of the Apes. The slot, were assuming, as theres a Play Now button beneath it. The image of two angry looking apes doesnt fit with the style of the rest of the casino, but seems to be part of the main header, as it appears on all pages of the casino.

Playgrand Casino
Playgrand Casino


Players would be forgiven for thinking this online casino was called Playgrand Casino Planet of the Apes Play Now due to the way that the plug seems to blend into the casino logo.

Scroll further down the screen, however and things become more normal. The welcome offer banner is surprisingly refined, and the pink games category menu below that is clear and well proportioned. Games are placed in a 5 by 3 grid, and there are hints of a luxury tile pattern in the background. Remove the crazy Planet of the Apes header, and the casino would be very tastefully designed.

Thankfully, the mobile interface remains true to the intended theme of Playgrand Casino, relegating the Planet of the Apes header to just the lobby screen. For the sake of avoiding the image of angry apes staring at you while you game, Ugambling recommends the mobile interface of Playgrand Casino over the desktop for the moment.

Games

Given the classic casino theme, recalling images gentlemen in tuxedos and ladies in cocktail dresses, we decided to try the live dealer and classic casino games first. The live dealer games are close to a fifty fifty split between Evolution Gaming and NetEnt Live titles, although the selection was generally quite small compared to other online casinos. The main games were covered, but we feel there should have been more, given the styling of Playgrand Casino.

Classic casino games were also present, but somewhat hard to find due to a lack of a category for them. The Table Games category returned only 13 games, so we were forced to use the search box to find other card games. Fortunately, the search box and game filters mean that it wasnt too much of a chore to find a specific title, we just feel that we may be missing out on certain games where they should be returned under a card games category.

Slot games are in abundance on Playgrand Casino, meaning that, while offering nothing unique when compared to many online casinos, players should be satisfied with the variation and choice offered from the most popular games providers.

Cashier

We had to scroll back up to the top of the page to access the cashier section of Playgrand Casino. The angry apes were still there, staring into our eyes. Wed almost go as far as to say that we felt intimidated into making a deposit by the angry apes almost as if we would be in trouble if we didnt.

There is a good selection of deposit and withdrawal methods, and the minimum values for each were well within acceptable limits. Neteller is our usual preferred method for deposits, and the withdrawals via this method are usually very prompt compared to some other methods. Our pay out request via Neteller was received in approximately 3 days from the request once we had passed the verification checks by providing scans of our photographic ID to prove who we are.

Customer Service

Theres a live chat service available to players at Playgrand Casino 24 hours a day, 7 days a week. Despite the stock image next to the Chat Now button looking like a 1930s gangster, the actual service agent was perfectly friendly and helpful with our queries. The casino also sticks to the trend of foregoing a support telephone service one that were a little sad to see becoming commonplace, but still provides a readily accessible email address to contact them on.

Promotions

Playgrand Casino advertise their casino bonuses in a very reserved way compared to many of its peers. No gimmicky images or cheesy lines are used to tempt players into accepting a bonus, giving the promotions an air of refinement. Theres no doubt that the bonuses available reference some larger numbers than other online casinos, but they come with the same strings attached as many others.

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The terms & conditions state a wagering requirement of 35 times the combined value of the deposit and bonus before winnings way be withdrawn. Should that combined value total £/€2,000, then the player would have to wager £/€70,000 before any winnings leftover from it could be withdrawn. Further terms p lace other restrictions on this.

Ugambling advice is to always stick to playing with your own funds, so that any potential winnings may be withdrawn without the complication of bonus terms and conditions.

Licensing

This casino is licensed by the UK Gambling Commission, the Malta Gaming Authority, and Curacao eGaming. This essentially means that it has 2 very good licenses, and a license which is little more than a decoration in the footer of the casino. The UKGC and MGA licenses ensure that players receive a degree of protection through playing in a casino that is reliable and trustworthy thats Playgrand Casino, in this case.

Conclusion

An awful lot of effort has been made by the team at this casino to ensure a pleasant gaming experience for all. We enjoyed the selection of slots available at Playgrand Casino, and the customer service standards are enough to satisfy us that this online casino knows how to treat players. If anyone at Playgrand Casino ends up reading this review, then we would urge them to tone down on the Planet of the Apes promotion. Mobile play is certainly the way to go in the meantime, and Playgrand Casino ranks among our favourite casinos for playing on a smartphone.
Highlights

Highlights

No branding gimmicks
Varied games selection
Excellent mobile interface
Lowlights

Lowlights

The image of angry apes that will haunt us in our sleep
No Card Games category
Such a classy casino should not bother with bonus gimmicks

Play Now at Play Grand Casino



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