What’s in a name? Well, not much at-all if you take “Jackpotluck” as an example – a name which clearly sounds appropriate for an online casino,
but leaves little else to play with, in-terms of a theme. Still, generic casino name aside; Jackpotluck is an established casino brand which
seldom puts a foot wrong when it comes to delivering on the core player experience. So, let’s take a look in more detail.
It’s not really clear as to what Jackpotluck stands for, theme-wise; other than a lot of purple. The logo has a sort of regal feel about it – almost like the badge of a top public school where rich people send their kids. While the overall theme of the casino is not immediately obvious, the site is very well set-out and easy to navigate. 4 menu options constantly appear at the top of the screen for the home page, games, promotions, and support, while the game sections contain nice, easy to understand icons for each category. Just above the game navigation icons, you’ll find a scrolling horizontal bar listing the latest winners… and a running jackpot total. With any luck, we will win our share of that jackpot – perhaps we’ve found the theme, here?
Bonus points need to be awarded to Jackpotluck for their interface as, not only is it very clean and crisp on desktop devices, it also features a very good mobile interface. Accessing this online casino on a smartphone or tablet reveals a very well-thought-out interface, with the “hamburger” icon, that’s so familiar to app users, used to open the main navigation menu. All the icons are a good size, so even the chubbiest of fingers should have no problem finding their way around this mobile casino.
There’s no doubt that Jackpotluck is primarily focused on the slots. The selection features all the latest and most popular games from the likes of NetEnt, Microgaming and Betsoft; and Ugambling’s seen a steady stream of new slots being added to the line-up each week. Players are provided with a handy search box to locate their favourite games, and also have the ability to filter by the gaming provider. There really is no faulting the ease of navigation through this casino, and this more than makes up for the otherwise bland branding.
A selection of live dealer games from NetEnt Live and Evolution Live Gaming is also complimented by a (small) selection of classic casino games, such as blackjack, poker, and roulette. Though we can’t say that there is anything unique about the games selection to make Jackpotluck stand-out above its competitors, the selection should be enough for most gamers, and we’ve certainly seen much smaller selections elsewhere.
A casino can stand or fall on how well it deals with deposits and withdrawals. Thankfully, Jackpotluck is perfectly functional when it comes to dealing with both activities. There is a good selection of deposit methods, from credit/debit card payments to popular e-wallet services, and the £/€20.00 minimum deposit value, while higher than some casinos, is in-line with industry standards.
The customary verification checks are required to be completed prior to the withdrawal of any winnings. This process was wholly unremarkable when we submitted our verification documents but was completed in a short space of time with minimum fuss. There was a middle-of-the-road 3-day wait for the withdrawal to appear in the Ugambling bank account and the £/€30.00 minimum withdrawal limit is nothing out of the ordinary.
If there’s one complaint we have about Jackpotluck in this section, it’s the clause in their terms & conditions which states that any winning of £/€100,000.00 or more may be paid-out over 10 equal instalments. This is not a huge issue for us, as such winnings are not overly common, however; we feel the world would be a better place without such terms.
Despite lacking any telephone support, the casino offers both email and live chat support. In our standard tests, we found that all our emails were answered within 24 hours (usually 2 hours when emailed in the mornings or early afternoon), and the live chat option was available during UK office hours.
Of particular note; the live chat support representative, Tim, was especially enthusiastic and seemed genuinely keen on answering our questions about terms & conditions, and promotions. Although not essential to our overall experience with Jackpotluck, it was nice to have a more human touch to the customer service, and this can be sorely lacking in some other casinos.
Ugambling does not and has never recommended accepting any casino promotions or bonuses. Although the words “free” and “bonus” may seem compelling, they are often tied to very restrictive terms & conditions, meaning that they offer less value for money than simply gaming with your own cash.
Therefore, we are very pleased to see that Jackpot Luck forgoes gimmicky promotions and bonuses in favour of a great gaming experience and fantastic customer service – no strings attached. It would be great to see other online casinos follow suit, as Ugambling is all too familiar with player complaints about extortionate wagering requirements and other confusing terms
Licenses from the UK Gambling Commission and Maltese Gaming Authority are valuable assets for online casinos – so we’re glad to see that Jackpotluck has both of them. These essentially mean that players from eligible countries should have no worries over the safety of their gaming funds, nor their ability to have any disputes settled quickly and painlessly. Moreover; Ugambling is pleased to see that both licenses are indeed valid for Jackpotluck and that the logos have not been stuck to the bottom of the casino purely for decoration.
While not winning any awards for originality, Jackpotluck does far more things right than it does wrong. An excellent interface can easily teach a few other casinos a thing-or-two about good design, and the selection of games is nothing to complain about either. Thanks, again, to Tim on the live chat support for making us laugh.
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